psychological consultation assessment treatment

Office Policy


Communication:

I will do my best to respond to phone calls and emails as quickly as possible; however, there may be a delay in returning your message. Urgent messages will be addressed as soon as possible. Text messages are not accepted.

Please note: Email and phone communications are not monitored on weekends or during statutory holidays. In addition, email messages are not secure and are not recommended for discussions of clinical issues.


Payment and fees:

Session fees are due at the time of service and can be paid by cash, credit or debit cards.

Should a client not attend a scheduled appointment or not provide 24 hours notice prior to cancelling or changing an appointment, a no show fee will be charged.

In the event that an outstanding balance remains unpaid after a reasonable period of time, the psychologist may enlist the services of a third party agency to collect the unpaid amount.


Confidentiality:

Confidentiality means that the psychological services provided are conducted while maintaining personal privacy. Identifying information provided within sessions will not be shared with others. Verbal and written consent is required before any information is released to a third party.

Please note that any type of recording is not permitted during psychological sessions. This includes both audio and video recordings.

There are exceptions to client confidentiality, these include:

  • If there is reason to believe that a client presents an imminent danger to themselves or to others. In this case, confidentiality may be breached in order to assure the safety of specific persons.
  • If there is reason to believe that a minor needs protection from abuse of any kind including physical, sexual, emotional and/or neglect, psychologists must report that information to the appropriate authorities.
  • If there is reason to believe that a vulnerable adult is being abused or neglected, the psychologist may disclose that information to the appropriate authorities.
  • If there are concerns about a client’s ability to operate a vehicle or heavy machinery due to physical or mental health concerns, the psychologist will report that information to the appropriate authorities.
  • If a client’s employment has particular requirements surrounding safety and security and a client is putting themselves or others in danger at the workplace, I may be obliged to tell an employer.
  • If a court orders the disclosure of records, psychologists may be bound to provide your records.
  • In the event that an outstanding balance remains unpaid after a reasonable period of time, the psychologist may enlist the services of a third party agency to collect the unpaid amount. In this circumstance only the minimum amount of identifying information required will be disclosed. No clinical information will be disclosed.

  • Regarding release of information:

    If information is requested about somebody who is a client of mine, I can only release information if there is an up to date signed consent form and if I have the information that you are requesting. If requested information is not released, there are many possible reasons which may include: I do not have permission to release this information, this person is not a client of mine, information released may breach the confidentiality of somebody else, information released may breach the confidentiality of a published test, I do not have the information that is being requested, if the person has withdrawn consent for any reason, if the consent provided does not cover the information requested.

    Note that I cannot provide risk assessment for therapy clients. If I am a therapist for a client I am not able to provide an assessment for that client for any purpose. If you have concerns about a safety risk for a child or a vulnerable adult, you must contact MCFD who will provide assessments of risk to vulnerable people in our community. As a treatment provider, I have an obligation to report to MCFD if I have concerns about the safety of a child or a vulnerable adult.


    There are benefits and risks to participating in psychological sessions:

    Benefits: Therapy can help a person gain a new understanding about his or her problems and to learn new ways of coping with and solving those problems such as anxiety, anger, depression, sexual concerns, substance abuse, parenting or relationship concerns. Therapy can help a person to develop new skills and to change behavior patterns. Therapy can contribute to improved ability to cope with stress and difficult situations and can increase understanding of self and others.

    Risks: There is no guarantee of success and the process of personal change can be quite varied. During therapy, the risks may include but are not limited to the following: strong feelings may be evoked and may result in the client experiencing stress, anxiety, sadness, changes in personal relationships, and other potentially distressing experiences. In addition, changes in a client’s awareness and perceptions of self, others and the environment may alter the client’s behavior towards himself or herself and or the client’s behavior towards others.


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