FAQ
FAQ
I will do my best to respond to phone calls and emails as quickly as possible; however, there will be a delay in returning your message. Urgent messages will be addressed as soon as possible.
Text messages are not accepted.
Email and phone communications are not monitored on weekends or during statutory holidays.
Please note that email and text messages are not secure. It is not recommended that email or text communication are used for the discussion of clinical issues.
If you are having a mental health emergency, please contact 911 immediately for assistance.
The crisis line for the province can be reached at 1-800-Suicide (1-800-784-2433) or call 310-6789 for general mental health support.
You may also wish to contact your local mental health services for further assistance.
Session fees are due at the time of service and can be paid by cash, credit card, debit card or etransfer.
Should you not attend a scheduled appointment or you do not provide 24 hours notice prior to cancelling or changing an appointment, a no show fee will be charged.
As a new client you will not be considered a client of this office until we have completed our first session and we have both agreed to establish a therapeutic relationship.
In the event that an outstanding balance remains unpaid after a reasonable period of time, I may enlist the services of a third party agency to collect the unpaid amount.
At this time, I am not accepting third party payers.
You are required to reside in British Columbia in order to receive psychological services from a Registered Psychologist in British Columbia. In addition, you must be located in the province of British Columbia at the time that psychological services are provided to you.
Confidentiality means that the psychological services provided are conducted while maintaining your personal privacy. Information provided within our sessions will not be shared with others. Verbal and written consent is required before any information is released to someone else.
There are exceptions to client confidentiality, these include:
- If there is reason to believe that a client presents an imminent danger to themselves or to others. In this case, confidentiality may be breached in order to assure the safety of specific persons.
- If there is reason to believe that a minor needs protection from abuse of any kind including physical, sexual, emotional and/or neglect, psychologists must report that information to the appropriate authorities. This includes domestic violence occurring within the home where a minor visits or resides.
- If there is reason to believe that a vulnerable adult is being abused or neglected, the psychologist may disclose that information to the appropriate authorities.
- If there are concerns about a client’s ability to operate a vehicle or heavy machinery due to physical or mental health concerns, the psychologist will report that information to the appropriate authorities.
- If a client’s employment has particular requirements surrounding safety and security and a client is putting themselves or others in danger at the workplace, I may be obliged to tell an employer.
- If a court orders the disclosure of records, psychologists may be bound to provide your records.
- In the event that an outstanding balance remains unpaid after a reasonable period of time, the psychologist may enlist the services of a third party agency to collect the unpaid amount. In this circumstance only the minimum amount of identifying information required will be disclosed. No clinical information will be disclosed.
- Please note that any type of recording is not permitted during psychological sessions. This includes both audio and video recordings.
Online sessions will work best if you consider the recommendations below:
- Please make sure that you have a quiet, uninterrupted place to meet with me
- You need to be alone in the room.
- Ensure that no one will walk in. You might want to put a note on the door if you need to ensure privacy
- Ensure that you have Kleenex nearby as well as water
- Ensure that you have a comfortable way to secure your phone/computer screen so that you are comfortable for the duration of the session. It is best not to hold your device throughout the session.
- If possible, please do not allow pets in the room
- Turn other devices off so you are not disturbed
- Make sure that you are seated comfortably
- If you were sent a consent form for online services, please ensure that you have reviewed that document and returned it to me prior to our session. We will review it together at the start of our first online session.
- It is best to use a secure internet access rather than a public or open wifi link
- As a reminder, contact your local crisis line to obtain support 24 hours a day, 7 days a week
If you have booked an online EMDR session. In addition to the information provided above please add:
- Ensure that you have both hands free for your session (e.g. you are not having to hold your device)
- You can use rolled socks, squeeze balls, dryer balls, a soft toy or pillow as needed
- It may also help to have a few colored sticky notes available to use as markers.
If information is requested about somebody who is a client of mine, I can only release information if there is an up to date signed consent form and if I have the information that you are requesting. If the requested information is not released, there are many possible reasons which may include: I do not have permission to release this information, this person is not a client of mine, information released may breach the confidentiality of somebody else, information released may breach the confidentiality of a published test, I do not have the information that is being requested, the person has withdrawn their consent for any reason and the consent provided does not cover the information requested.
I am not able to provide an assessment for a treatment client for any purpose. If you have concerns about a safety risk for a child or a vulnerable adult, you must contact the Ministry for Children and Family Development (MCFD) who assess the risk to vulnerable people in our community. As a treatment provider, I have an obligation to report to MCFD any concerns about the safety of a child or a vulnerable adult.
There are benefits and risks to participating in psychological sessions:
Benefits: Therapy can help a person gain a new understanding about their problems and to learn new ways of coping with and solving those problems such as anxiety, anger, depression, sexual concerns, substance abuse, parenting or relationship concerns. Therapy can help a person to develop new skills and to change behavior patterns. Therapy can contribute to improved ability to cope with stress and difficult situations and can increase understanding of self and others.
Risks: There is no guarantee of success and the process of personal change can be quite varied. During therapy, the risks may include but are not limited to the following: strong feelings may be evoked and may result in the client experiencing stress, anxiety, sadness, changes in personal relationships, and other potentially distressing experiences. In addition, changes in a client’s awareness and perceptions of self, others and the environment may alter the client’s behavior towards themself and/or the client’s behavior towards others.